Subject Matter Expert (Tools&Automation)
United States
Job Description
Subject Matter Expert (Tools&Automation)
Others, Florida

Job Summary

Minimum 8+ years ServiceNow Developer Experience. Total IT experience minimum 10 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift.

Key Responsibilities

Minimum 8+ years ServiceNow Developer Experience. Total IT experience minimum 10 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift.  

Skill Requirements

Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CIS certified. • ITIL certification / CAD ServiceNow certification is an advantage.

Other Requirements

Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CIS certified. • ITIL certification / CAD ServiceNow certification is an advantage.

Maximum Salary (US):  $118,000
Minimum Salary (US):  $66,000
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.