Subject Matter Expert (Tools&Automation)
India
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Job Description
Subject Matter Expert (Tools&Automation)
Noida, Uttar Pradesh

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

  • Design, develop, and optimize Ansible playbooks for routine operational tasks and runbooks.
  • Translate existing manual or semi-automated operational procedures into Ansible-based automated workflows.
  • Integrate Ansible Automation Platform (AAP) with ITSM tools like ServiceNow for automated ticket resolution.
  • Manage inventories, credentials, and role-based access within AAP.
  • Enhance runbook reliability through version control (Git), testing, and CI/CD practices.
  • Create reusable Ansible roles and collections to standardize automation at scale.
  • Collaborate with infrastructure, application, and network teams to identify and automate high-value tasks.
  • Maintain documentation, governance, and compliance around automation workflows.

Skill Requirements

  • 5–8 years overall IT automation experience, with at least 3+ years in Ansible Automation Platform (AAP/Tower).
  • Strong in Ansible playbook, role, and collection development.
  • Experience integrating Ansible with ServiceNow, monitoring tools (e.g., Datadog), and other enterprise platforms.
  • Proficiency with Git and CI/CD pipelines.
  • Familiarity with Linux/Windows administration, APIs, and YAML/JSON structures.
  • Working knowledge of Python or Shell scripting for custom modules or workflows.

Desirable:

  • Experience building closed-loop automation between APM tools and AAP.
  • Certification in Red Hat Ansible Automation Platform preferred.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.