Job Summary

Job Description:

We are looking for a highly skilled ServiceNow ITOM Developer with min 6–7 years of hands-on experience in designing, implementing, and supporting ITOM solutions. The ideal candidate will have strong experience in Event Management, third‑party integrations, Datadog, Service Graph Connectors, CMDB policies, and AI Agent implementation.

Key Responsibilities

Key Responsibilities:

• Design, configure, and implement ServiceNow ITOM modules, with a primary focus on:
• Event Management
• Discovery
• Service Mapping
• CMDB enhancements and policies
• Integrate ServiceNow with third-party monitoring tools such as Datadog, SolarWinds, Dynatrace, or similar.
• Implement and maintain Event Management rules, alert correlation, event normalization, and health score setup.
• Configure CMDB archival and certification policies, including scheduled jobs and data hygiene processes.
• Develop and configure Service Graph Connectors to bring external data into CMDB.
• Implement and support AI Agents / AI search / basic AI functionalities aligned with platform capabilities.
• Build workflows, data integrations, orchestration activities, and fix automation tasks.
• Troubleshoot issues across discovery, integration, and event pipelines.
• Work closely with architects, product owners, and cross-functional teams to ensure smooth delivery.

Skill Requirements

Required Skills & Experience:

• 6–7 years of hands-on experience as a ServiceNow Developer with a focus on ITOM.
• Strong experience in:
• ServiceNow Event Management implementation
• Datadog integrations (or similar monitoring tool integrations)
• Orchestration and MID Server–based integrations
• Service Graph Connector implementation
• CMDB data models, normalization, reconciliation, archival, and certification policies
• Building and maintaining integration workflows and APIs
• Solid understanding of:
• CIs, relationships, identifiers, and CI class models
• Event rules, alert rules, and health dashboards
• Script Includes, Business Rules, Transform Maps, Data Sources, and Scripted REST APIs
• Experience implementing or supporting AI Agent–based use cases (basic understanding)
• Experience working with 3rd‑party tools to bring events and health metrics into ServiceNow

Good to Have:

• ServiceNow Certified ITOM Specialist
• Experience with Discovery Patterns and Service Mapping Patterns
• Knowledge of Observability module
• Experience with automation tools like Ansible, Powershell, or Python
• Exposure to ITSM or other modules like HRSD, CSM, or ITAM

Soft Skills:

• Excellent communication and documentation skills
• Strong analytical and troubleshooting ability
• Ability to work independently and collaboratively
• Proactive mindset and ownership-driven approach

Other Requirements