Subject Matter Expert (Tools&Automation)
India
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Job Description
Subject Matter Expert (Tools&Automation)
Bangalore, Karnataka

Job Summary

We are seeking a Grafana Subject Matter Expert to lead the architectural design and development of our Network Operations visualization layer. This role is not about building basic charts; it is about engineering a high-performance observability interface. You will be responsible for transforming complex, multi-vendor network telemetry into bespoke, custom-coded visualizations that provide immediate operational clarity on global connectivity, health, and service stability.

Key Responsibilities

Key Responsibilities· Bespoke Visualization Development: Lead the design and implementation of custom Grafana panels using HTML, CSS, and JavaScript. Develop high-density visual components (e.g., telemetry blades, status matrices, and flow diagrams) that exceed the limitations of standard library widgets.· Advanced Data Orchestration: Architect complex queries (SQL/SWQL/PromQL) to aggregate disparate data points into unified health indicators. Focus on multi-table joins and sub-query optimization to ensure real-time dashboard performance.· Operational Logic Engineering: Program intelligent status logic into the visualization layer to roll up hardware health, connectivity metrics, and protocol statuses into intuitive "at-a-glance" indicators.· Theme-Aware Interface Design: Develop and maintain a fully adaptive UI supporting both Light and Dark modes. Ensure high-contrast visibility and consistent branding across all monitoring layers to support 24/7 operations.· Maintenance & Lifecycle Awareness: Design dashboards that intelligently reflect operational states, such as distinguishes between active critical failures and planned maintenance (handling muted alerts and unmanaged states).· Performance & Stability Optimization: Resolve complex front-end rendering challenges, ensuring dashboards remain performant under high-frequency data refreshes and avoiding browser-level rendering errors.

Skill Requirements

Required Skills & Experience

· Advanced Grafana SME: Proven track record of deploying sophisticated dashboard architectures and leveraging advanced plugins for custom DOM manipulation.· The "Developer" Mindset: Mastery of Modern CSS (Flexbox, Grid, Variables, Glassmorphism) and JavaScript for dynamic data binding and custom visual effects.· Complex Query Mastery: Expert-level ability to query and manipulate data from enterprise monitoring platforms (like SolarWinds, Prometheus, or InfluxDB) using advanced SQL/SWQL.· Network Infrastructure Fundamentals: Solid understanding of network telemetry including BGP status, interface utilization, packet loss, and error/discard analysis.· UX for Operations: Strong skills in information hierarchy—knowing how to use color, glow, and layout to highlight critical alerts in a high-density environment.

Other Requirements

Preferred Qualifications· Custom Plugin Development: Experience extending Grafana’s capabilities through custom code or advanced community plugins.· NOC Environment Experience: Background in building monitoring tools specifically for global Network Operations Centers where data speed and clarity are paramount.· Observability Architecture: Familiarity with the broader observability stack (Metrics, Logs, Traces) and how to correlate them visually.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.