Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Lucknow, Uttar Pradesh

Job Summary

We are seeking an experienced Consultant to join our Network Data team, The ideal candidate will bring deep technical expertise and leadership capabilities to manage service delivery, lead a high-performing team, and ensure adherence to SLAs and KPIs. This role requires hands-on experience with advanced networking technologies and the ability to handle technical escalations, audits, and training initiatives

Key Responsibilities

Lead and mentor a team of network professionals.- Manage and monitor SLA/KPI compliance to ensure service excellence.- Conduct regular audits and implement corrective actions as needed.- Deliver technical training and knowledge-sharing sessions.- Act as the primary point of contact for technical escalations.- Collaborate with cross-functional teams to support network infrastructure and operations

Skill Requirements

Aruba Wireless- ClearPass- BGP EVPN- VXLAN- Juniper Networks- F5 (LTM, GTM, ASM),Cisco ACI, Infoblox DDI- VMware NSX-T- Proven track record in managing network operations and leading technical teams. - Excellent communication, documentation, and stakeholder management skills

Other Requirements

Advanced proficiency in the same technologies listed above.- Experience in enterprise-scale network environments. - Industry certifications (e.g., Aruba, Juniper, F5, VMware) are a plus.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.