Subject Matter Expert (Support&Ops)
United States
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Job Description
Subject Matter Expert (Support&Ops)
Others, California

Job Summary

The Azure Virtual Desktop Engineer will support Gallagher’s enterprise AVD platform, responsible for building, operating, and optimizing scalable, secure virtual desktop environments. This role is hands-on and delivery-focused, supporting both published applications and full desktop use cases with a strong emphasis on performance, reliability, and user experience.

Key Responsibilities

Build, configure, and support Azure Virtual Desktop host pools.Manage Windows 10/11 enterprise images and application delivery.Configure and support FSLogix profile containers.Troubleshoot AVD performance, connectivity, and session issues.Implement scaling plans, availability, and cost optimization strategies.Document AVD standards and operational runbooks.

Skill Requirements

3–6 years of experience supporting virtual desktop or EUC platforms.Hands-on experience with Azure Virtual Desktop.Strong experience with Azure compute, networking, and storage.Experience with FSLogix profile management and troubleshooting.Strong operational and problem-solving skills.

Other Requirements

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Maximum Salary (US):  130000
Minimum Salary (US):  74000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.