Subject Matter Expert (Support&Ops)
Singapore
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Job Description
Subject Matter Expert (Support&Ops)
Singapore, Singapore

Job Summary

  • Require a Jira Software Engineer with deep expertise in Jira software engineering to administer and enhance Jira Cloud environment.
  • This role will focus on improving workflows, building automation, and optimizing Jira configurations to support efficient project tracking and collaboration.
  • The ideal candidate will have strong scripting skills, hands-on experience with Jira automation, and a deep understanding of how to leverage Jira Cloud capabilities to meet organizational needs.

Key Responsibilities

  • Administer and maintain Jira Cloud, including user management, permissions, and project configurations.
  • Design, implement, and optimize Jira workflows, custom fields, screens, and schemes to align with business processes.
  • Build and maintain automation rules using Jira Automation, scripting, and REST APIs to streamline operations and reduce manual effort.
  • Develop and manage integrations between Jira and other enterprise tools (e.g., Confluence, GitHub, ServiceNow).
  • Collaborate with stakeholders to gather requirements and translate them into scalable Jira solutions.
  • Monitor system performance, troubleshoot issues, and ensure data integrity across Jira projects.
  • Document configurations, automation scripts, and best practices for long-term maintainability.
  • Provide training and support to users, ensuring effective adoption of Jira features and workflows.

Skill Requirements

  • Possess a degree in Computer Science, STEM, or related field.
  • At least 3 years of hands-on experience administering Jira Cloud in a production environment.
  • Strong proficiency in scripting languages (e.g. Python, JavaScript) for automation and integration.
  • Proven experience in building Jira automation rules and using REST APIs and webhooks for custom integrations.
  • Possess solid understanding of Jira workflow design, permission schemes, issue types, and project templates.
  • Familiarity with CI/CD principles and version control systems (e.g. Git).
  • Familiarity with software development life cycle.
  • Familiarity with AWS (or GPC) is highly desirable.
  • Exposure to enterprise IT environments and security/compliance frameworks.
  • Excellent analytical, problem-solving, and communication skills.

 

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.