Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

4-7 years of experience in Telecom industry.\r\n• Responsible for requirement gathering from customer as per the scope of work and prepare CIQs.\r\n• Perform required network data analysis and define rule to extract information as per the network topology mobile networks (MSS/MGW/STP/CTC/Signaling Firewalls/MGCF/MRS) and Virtual Platform.\r\n• Must have good hands-on experiences of working in Ericsson CS CORE nodes (virtual MSCs, MGW, IPSTPs, CTC, etc).\r\n• Must have past experiences in working as a Solution integrator (doing B no, GT analysis, Routing and troubleshooting experiences. Taking traces in the nodes and also hands on in deploying (including preparing HLD, LLD, CCR) Ericsson CS CORE solutions in Customer Networks.\r\n• Conducting ATPs, Troubleshooting, Impact analysis. Coordinating with Customer or regional teams across different Markets in different time-zones.\r\n• Perform Software Upgrade / Updates in Live Network Environment, Design and Implementation of customized mobility solutions like MNP, MDE implementation, etc.\r\n• Should have good knowledge of Ericsson tools and trace management tools.\r\n• Knowledge of OSS-fault management, performance management, network audit and analytics will be added advantage.\r\n• Ready to work at flexible times and should be ready to travel.\r\n• Creative and result oriented, and able to work under pressure and in stretch mode if require.\r\n• Team player. Should be able to build & maintain trust among team.\r\n• Good communication, consultative and Inter-personal skills. Should be able to prepare presentations, trackers.\r\n• Good attitude to learn and work with Seniors, other team members.\r\n• Will work with team & stakeholders across multiple countries. Cultural sensitivity and ability to collaborate and networking is very important for this role.

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.