Subject Matter Expert (Support&Ops)
India
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Job Description
Subject Matter Expert (Support&Ops)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

JD for Consultant -Archer Governance Risk & Compliance\\\\r\\\\nPosition Consultant – Archer - Governance, Risk and Compliance (GRC) ( Experience 7-10 years)\\\\r\\\\nLocation US\\\\r\\\\nSkills Required TECHNICAL & FUNCTIONAL SKILLS\\\\r\\\\n• Development experience on DOTNET, SQL Server, MySQL and reporting platforms\\\\r\\\\n• IIS configuration & web APIs development\\\\r\\\\n• Worked on development using JavaScript, XML, HTML. Should be conversant with Hibernate framework\\\\r\\\\n• Conversant with Software Development Lifecycle (SDLC), Quality Assurance & Testing \\\\r\\\\n• Experience in consulting & at-least one full lifecycle implementation of Archer GRC Platform\\\\r\\\\n• Good understanding and hands on implementation experience with multiple Archer Solution packages and development of on-demand applications\\\\r\\\\n• Experience in identifying & troubleshooting for Web API integrations solutions\\\\r\\\\n• Hands-on experience in documentation & creation of LLD & HLD\\\\r\\\\nGENERAL SKILLS\\\\r\\\\n• Knowledge of core Information Security concepts related to Governance, Risk & compliance\\\\r\\\\n• Strong analytical / problem solving skills\\\\r\\\\n• Broad knowledge of infrastructure (network and servers), services and security policies\\\\r\\\\n• Demonstrated understanding of internal security controls\\\\r\\\\n• Proven ability to assess risks and controls and identify opportunities for improvement\\\\r\\\\n• Demonstrated initiative and commitment for results and the ability to set priorities and manage multiple and concurrent projects\\\\r\\\\n• Demonstrated ability to work in a team environment\\\\r\\\\n• Expert knowledge of information security topics, system architecture and Internet technology\\\\r\\\\n• Excellent communication skills both written and verbal are required\\\\r\\\\n• Ability to act independently and exercise good judgment as well as the ability to work cross functionally.\\\\r\\\\nPlatform / Tool Expertise • Archer GRC Platform\\\\r\\\\n Bachelor Degree/MBA/MCA/ Diploma in Engineering/IT/Computer Sciences. Following Certifications will be preferred:\\\\r\\\\n• Archer Certified Consultant/Administrator

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.