Subject Matter Expert (Tools&Automation)
India
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Job Description
Subject Matter Expert (Tools&Automation)
Noida, Uttar Pradesh

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

Incident Management: First-level triage for ingestion failures, dashboard issues, pod/service outages; escalate to SMEs. • Request Fulfilment: Support application onboarding and basic tracing/troubleshooting. • Data & Platform Hygiene: Maintain correct trace routing, space segregation, and standard dashboards. • Infrastructure Maintenance: Monitor EKS pods, application availability, and platform health. • Change Management: Assist with minor config changes and upgrades. • AIOps: Manage in-house AIOps components until SOPs/tools are matured for L2 handover.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.