Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

• Design, develop, and optimize Ansible playbooks for routine operational tasks and runbooks.
• Translate existing manual or semi-automated operational procedures into Ansible-based automated workflows.
• Integrate Ansible Automation Platform (AAP) with ITSM tools like ServiceNow for automated ticket resolution.
• Manage inventories, credentials, and role-based access within AAP.
• Enhance runbook reliability through version control (Git), testing, and CI/CD practices.
• Create reusable Ansible roles and collections to standardize automation at scale.
• Collaborate with infrastructure, application, and network teams to identify and automate high-value tasks.
• Maintain documentation, governance, and compliance around automation workflows.

Skill Requirements

• 5–8 years overall IT automation experience, with at least 3+ years in Ansible Automation Platform (AAP/Tower).
• Strong in Ansible playbook, role, and collection development.
• Experience integrating Ansible with ServiceNow, monitoring tools (e.g., Datadog), and other enterprise platforms.
• Proficiency with Git and CI/CD pipelines.
• Familiarity with Linux/Windows administration, APIs, and YAML/JSON structures.
• Working knowledge of Python or Shell scripting for custom modules or workflows.

Desirable:

• Experience building closed-loop automation between APM tools and AAP.
• Certification in Red Hat Ansible Automation Platform preferred.

Other Requirements

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