Subject Matter Expert (Tools&Automation)
Canada
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Job Description
Subject Matter Expert (Tools&Automation)
Others, Ontario

Job Summary

Role Summary

The Observability Engineer will support Gallagher’s enterprise observability program with a focus on end-user and digital experience monitoring using Riverbed Aternity. This role is hands-on and operational, responsible for deploying, configuring, tuning, and operationalizing Aternity to improve user experience, reduce MTTR, and enable Service Desk and IT Operations teams with actionable insights.

Key Responsibilities

Key Responsibilities

  • Deploy, configure, and support Aternity agents across physical endpoints, VDI, and DaaS platforms (including Azure Virtual Desktop).
  • Configure and maintain dashboards, alerts, and thresholds aligned to operational use cases.
  • Perform signal tuning and alert optimization to reduce noise and false positives.
  • Support and maintain Aternity to ServiceNow integrations, including incident enrichment and alert workflows.
  • Analyze end-user experience data and provide actionable insights to operations teams.
  • Document operational procedures, dashboards, and alerting standards.

Skill Requirements

Required Skills & Experience

  • 3–6 years of experience in IT operations, monitoring, or observability.
  • Hands-on experience with Riverbed Aternity.
  • Strong understanding of Windows 10/11, VDI, and DaaS environments.
  • Experience integrating monitoring platforms with ServiceNow.
  • Strong analytical and documentation skills.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.