Job Summary
ROLE PROFILE
Function/Domain - Revenue Accounting
Role Location - Chennai
Positions Financial Analyst
Job Profile
The Customer Invoicing & Billing Specialist is responsible for preparing accurate and timely invoices, maintaining billing information, validating sales and tax data, and ensuring proper settlement and chargeback processing. The role supports Pipeline Invoicing, Terminal Invoicing, and Terminal Settlement/Transmix Invoicing processes. It requires strong attention to detail, customer communication skills, and hands-on experience in invoice processing within ERP/billing systems.
1. Pipeline Revenue Accounting Customer Invoicing Prepare customer bills and invoices in accordance with tariff schedules and contractual terms. Maintain pipeline tariff rates and default charges in the billing system. Perform weekly and monthly invoice cycles in coordination with Pipeline Volume Accounting. Perform monthly controls to validate volumetric and invoicing accuracy. Maintain contract-specific volume commitments to ensure proper invoicing. Prepare manual invoices and input into subledger as required. Issue credit memos and refund requests (within approved thresholds). Send special invoices, including those for reimbursable projects. Perform billing adjustments, including deductions, credits, and chargebacks. Prepare and send ad-hoc/manual invoices. Update and maintain customer account master data. Perform account reconciliations. Support customer collections activities.
2. Terminal Revenue Accounting Prepare customer bills/invoices for terminal operations. Communicate with customers to gather sales and volume-related information. Perform monthly controls to validate volumetric and invoicing accuracy. Coordinate with Contract Management to ensure contract setup and contract-specific volume commitments to ensure proper invoicing. Coordinate with Terminal Volume Accounting to invoice terminal settlement and transmix invoices. Prepare manual invoices and input into subledger as required. Issue credit memos and refund checks requests per defined app
Key Responsibilities
1. Conduct Thorough Analysis To Identify Existing Issues Within Business Operations, Utilizing Contact Center Operations Knowledge To Enhance Overall Efficiency.
2. Optimize Workflows By Developing And Implementing Solutions Tailored To Project Needs, Ensuring Alignment With Customer Service Objectives.
3. Generate Detailed Reports And Comprehensive Analyses Using Analytical Tools To Inform Decision-Making And Drive Process Improvements Within The Assigned Project.
4. Collaborate Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements, Maximizing Project Outcomes And Customer Satisfaction.
5. Utilize Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics, Suggesting Strategic Initiatives For Ongoing Optimization In Contact Center Operations.
Skill Requirements
2. Strong Analytical Skills, With The Ability To Interpret Data And Generate Actionable Insights.
3. Excellent Written And Verbal Communication Skills For Effective Collaboration And Reporting.
4. Familiarity With Process Mapping And Documentation Techniques.
5. Outcome-Oriented Mindset, Focused On Driving Improvements And Meeting Project Goals.