Support Engineer - Kubernetes
United States
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Job Description
Support Engineer - Kubernetes
Others, Washington

Job Summary

The Support Engineer plays a crucial role in ensuring customer satisfaction by resolving tickets related to Kubernetes and its associated technologies. This position focuses on troubleshooting, documentation, and customer interaction to uphold the organization's standards of service excellence.

Key Responsibilities

1. Troubleshoot And Resolve Client Tickets Related To Kubernetes Configurations And Deployments, Ensuring Timely And Effective Solutions That Meet Quality Standards.
2. Document Processes And Methodologies For Ticket Resolution And Troubleshooting Steps Involving Kubernetes Operations, Enhancing Knowledge Sharing Within The Team.
3. Interface With Customers To Clarify Ticket Requirements And Provide Resolution Updates, Ensuring Clear Communication And Customer Satisfaction.
4. Stay Updated On The Latest Kubernetes Technologies And Best Practices, Demonstrating A Commitment To Continuous Learning And Skill Enhancement.

Skill Requirements

1. Basic Understanding Of Kubernetes Architecture And Components.
2. Familiarity With Container Orchestration And Management.
3. Knowledge Of Troubleshooting Techniques In Cloud Environments.
4. Understanding Of Itsm Processes Related To Incident Management.

Other Requirements

1. Optional But Valuable: Certified Kubernetes Administrator (Cka).
Maximum Salary (US):  91000
Minimum Salary (US):  59000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.