Support Engineer - IT Operations
United States
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Job Description
Support Engineer - IT Operations
Snohomish, Washington

Job Summary

The Support Engineer plays a crucial role in ensuring customer satisfaction by effectively resolving technical issues and queries. This position is responsible for addressing client tickets, documenting processes, and maintaining up-to-date knowledge of relevant technologies. The Support Engineer's contributions are vital for the smooth operation of IT services and the enhancement of user experience.

Key Responsibilities

Commercial customer support experience, specifically for Windows 10/11Proficient in spoken and written EnglishCuriosity about root causeData driven and preciseAbility to engage in self-directed learningAbility to use AI to expedite technical and non-technical work

Skill Requirements

ProfessionalCommercial customer support experience, specifically for Windows 10/11Proficient in spoken and written EnglishCuriosity about root causeData driven and preciseAbility to engage in self-directed learningAbility to use AI to expedite technical and non-technical workTechnicalWindows 10 and 11Microsoft Intune (Windows management)Windows Autopatch / Windows Update for BusinessWindows 10/11 troubleshooting and debugging (Perfmon/xPerf/ETL/ETW)Windows Update troubleshootingNetworking and network troubleshootingExperience with scripting in PowerShellMicrosoft Graph technologiesAzure Data Explorer (Kusto) and associated query language (KQL)

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable For This Role.
Maximum Salary (US):  86000
Minimum Salary (US):  45000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.