Support Engineer - ITSM, Telecom
United Kingdom
Job Description
Support Engineer - ITSM, Telecom
City Of London, England

Job Summary

We are seeking enthusiastic and detail-oriented individuals to join our Robotics Operations team as Robotics Teleoperators. This role involves operating advanced robotic systems using VR technology to support data collection and research activities. The position is primarily non-technical but requires a high level of attention to detail, physical stamina, and adherence to operational procedures.

Key Responsibilities

Key Responsibilities

· Operate and control advanced robotic systems using VR headsets and haptic gloves.

· Collect and label high-quality data to support research and development initiatives.

· Perform data collection tasks involving physical activities such as squatting, repetitive sitting and standing, lifting objects, and continuous movement throughout the shift.

· Replace robot batteries (approximately 12 kg) and transport them over short distances as required.

· Reset robot workspaces and equipment between operator sessions.

· Follow standard operating procedures and safety guidelines while working with robotic systems.

· Accurately record and report operational observations and issues.

Skill Requirements

Candidate Requirements

· Bachelor's degree in Science, Engineering, or an equivalent discipline.

· 0–3 years of experience (Freshers are welcome to apply).

· Comfortable performing physical activities for extended periods.

· Ability to work in a fast-paced and technology-driven environment.

· Good communication and teamwork skills.

· Strong attention to detail and ability to follow instructions accurately.

· Willingness to work from the office 5 days a week.

Shift Timings

· Morning Shift: 7:00 AM – 3:00 PM

· Afternoon Shift: 2:00 PM – 10:00 PM

Other Requirements

· This is a fully office-based role with no hybrid or remote work option.

· The role involves significant physical activity and requires candidates to be comfortable with repetitive movements, lifting, standing, and walking during the majority of the shift.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.