Job Summary

Location: Noida/Bangalore/Chennai

Domain & Role: ServiceNow

Band & Sub Band: E 1.1

Role Description – Task and Responsibilities

Job Description

• Configuration/Customization of the ServiceNow platform, including creating workflows.
• Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.
• Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
• Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.
• Perform integrations and process automation using Service Now Orchestration.
• Experience with ServiceNow App Engine and custom/scoped app development experience
• Load, manipulate and maintain data between ServiceNow and other systems.

Job Responsibilities

• Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
• Collaborate with team members and business users to clarify requirements and confirm design/implementation.
• Follow set coding best practices and standards.
• Foster a collaborative and team-oriented environment.
• Adhere to the system development life cycle (SDLC) processes.
• Test and debug team solutions.
• Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
• Document processes/solutions/fixes in Knowledge Base.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment.

 

 

 

Required Experience and Educational Qualification:

• 2-6 years of ServiceNow App Engine development and support experience
• Btec/ Graduate

Other relevant skills:

• Knowledge on ServiceNow other module ITSM, ITOM,GRC ,HAM, SAM

 

 

 

<<Additional details  template for entering in the Additional Request field>>

• CV screening questions to ask candidates________Experience on Servicenow  App Engine development and support
• Suggestive Key words to search : ServiceNow App Engine/ Servicenow application engine
• Competition org to look for
• What all CVs to exclude
• Experience guidelines  2-6 yr relevance experience

Key Responsibilities

1. To Document All The Defined Processes And The Methods Of Resolving The Ticket| Troubleshooting| Etc.
2. To Perform Knowledge Transition During Project Enhancements.
3. To Troubleshoot And Resolve First Level(L2) Escalated Issues And Tickets Raised By The Users.
4. To Undertake Training Programs For New Joinees.
5. To Update Self On Latest Technologies And Related Areas.

Skill Requirements

null

Other Requirements

null