Support Engineer
India
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Job Description
Support Engineer
Hyderabad, Telangana

Job Summary

SAP RAR Senior Consultant Job Description1.Incident & Ticket Management:Handle L1/L2/L3 support ticketsProvide timely resolution based on SLAs2.Issue Analysis & Troubleshooting:               Allocation and fulfillment processes        Contract creation and updates        Revenue postings and errors        Perform root cause analysis        Better knowledge of Custom Adapter integration with RAR        Better understanding in RPC studio        Ensure successful period-end closing activities           3. Testing Support :       Perform regression testing after fixes or changes       Support UAT cycles       Manage objects across environments(DEV->UAT->PROD)       Support for system health check for each release cycle4.  Financial Compliance & Reporting Support:           Audit RequestSkill Set:SAP RAR(Support Environment)Strong understanding of :    Revenue Accounting Contracts(RAC0)                POBs and SSP allocationIntegration Knowledge:                         SAP SOM,CI(Understanding Level)                          Custom AdapterRevenue Recognition conceptsContract modifications and reallocationsAttention to detail during financial closeWork Environment:   On-Call Support   Fast-paced ticketing environment   Critical support during month-end closing

Key Responsibilities

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Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.