Support Engineer
Viet Nam
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Job Description
Support Engineer
Others, Others

Job Summary

Incident & Problem Management

  • Monitor and acknowledge incidents raised through the ITSM tool.
  • Analyze, troubleshoot, and resolve MES application issues within defined SLAs.
  • Provide permanent fixes for P3/P4 incidents and support critical P1/P2 incidents.
  • Perform root cause analysis (RCA) and document resolutions.
  • Escalate complex issues to senior developers, SMEs, or product vendors when required.

Key Responsibilities

Incident & Problem Management

  • Monitor and acknowledge incidents raised through the ITSM tool.
  • Analyze, troubleshoot, and resolve MES application issues within defined SLAs.
  • Provide permanent fixes for P3/P4 incidents and support critical P1/P2 incidents.
  • Perform root cause analysis (RCA) and document resolutions.
  • Escalate complex issues to senior developers, SMEs, or product vendors when required.

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.