Support Lead (DPO)
India
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Job Description
Support Lead (DPO)
Bengaluru, Karnataka

Job Summary

We are looking for a highly motivated and detail-oriented IT Technical Support to join our ATLAS (Automation of customer Life Cycle across SAP) to support ATLAS Tool chain. In this role, you will support the lifecycle of SAP solution landscapes for enterprise customers  from onboarding to offboarding ensuring each landscape is accurately configured, monitored, and transitioned through key lifecycle stages.

You’ll work closely with cross-functional teams to resolve tickets raised via Jira (and soon ServiceNow), investigate system landscape issues, drive timely resolutions, and maintain process compliance. The ideal candidate is a logical thinker, effective communicator, and proactive team player with a strong sense of ownership and service quality.

 

Key Responsibilities:

  • Manage and resolve customer issues related to SAP solution landscapes, raised via Jira or ServiceNow.
  • Experience in IT Technical support in anyone of Cloud service provider like Azure, AWS, GCP
  • Experience working as Site Reliability Engineer
  • Validate customer landscape configuration, status transitions, and lifecycle processes using internal tools.
  • Investigate discrepancies (e.g., incorrect system statuses or missing dates), identify root causes, and implement corrective actions.
  • Coordinate with internal and customer-facing teams (CFUs) to ensure clarity on issues and actions needed.
  • Ensure key operational data (e.g., Fulfilment Dates, landscape statuses) is accurately maintained and compliant with internal policies.
  • Drive collaboration across teams to expedite resolution of critical issues, maintaining professionalism and accountability.

Required Skills & Qualifications:

  • Minimum 5 years of experience in IT Technical support, customer operations, or enterprise system support.
  • Strong logical thinking and analytical skills for issue troubleshooting.
  • Excellent communication and stakeholder management skills across technical and non-technical teams.

Key Responsibilities

1. Oversee And Manage The Support Team To Ensure High-Quality Service Delivery.
2. Ensure Compliance With Process Adherence And Quality Benchmarks.
3. Drive Continuous Improvement Initiatives Within The Team.
4. Conduct Regular Performance Reviews And Provide Constructive Feedback.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.