Support Lead - IT Operations
United States
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Job Description
Support Lead - IT Operations
Dallas, Texas

Job Summary

Application Support & Systems Administrator responsible for managing, supporting, and maintaining mission‑critical healthcare facility systems—including CCTV/VMS platforms (Genetec, Avigilon, Victor), access control/badging systems (ProWatch, WinPak), the Desigo building automation system, and pneumatic tube transport—ensuring high availability, security, compliance, and operational continuity through L2 support, system administration, vendor coordination, and ITIL‑based incident/change management.

Key Responsibilities

Job Details:

Mandatory Skills -
Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, switching, firewalls).

Hands-on experience with Windows Server administration—including patching, services, GPOs, and user/role management—with a good understanding of SSL certificate management, encryption concepts, and secure communication protocols.

Strong troubleshooting skills across application, server, hardware, and network layers.

Experience with physical security systems (CCTV, access control, sensors) at an application and infrastructure level.

Familiarity with building automation and facility systems (HVAC, alarms, controllers).

Ability to manage vendor coordination, escalations, maintenance planning, and SLA adherence.

Knowledge of ITIL processes (incident, problem, and change management).

Strong documentation, communication, and cross‑team collaboration skills.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Relevant Product Support Or Technical Support Certifications (Optional But Valuable).
Maximum Salary (US):  155000
Minimum Salary (US):  61000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.