Support Lead - Kubernetes
India
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Job Description
Support Lead - Kubernetes
Gurgaon,Haryana

Job Summary

The Support Lead for Kubernetes is a pivotal role focused on driving continuous improvement initiatives and resolving customer issues efficiently. This position involves leveraging expertise in Kubernetes to troubleshoot complex technical challenges, conduct root cause analyses, and implement preventive measures to enhance service delivery. The Support Lead will play a significant role in fostering team performance and ensuring high standards of product support.

Key Responsibilities

1. Troubleshoot And Resolve Critical And Complex Tickets Related To Kubernetes Deployments, Ensuring Minimal Downtime And Optimal Performance.
2. Perform Hands-On Root Cause Analysis For Critical Issues Within Kubernetes Environments, Documenting Findings To Inform Future Improvements.
3. Implement Necessary Preventive Measures And Best Practices Within Kubernetes To Reduce The Recurrence Of Defects And Enhance System Reliability.
4. Provide Technical Assistance And Mentorship To Team Members On Kubernetes-Related Customer Issues, Promoting Knowledge Sharing And Skill Enhancement.
5. Execute Continuous Improvement Activities Focused On Kubernetes Support Processes, Aiming To Elevate The Team’S Overall Performance And Efficiency.

Skill Requirements

1. Strong Understanding Of Kubernetes And Its Ecosystem, Including Container Orchestration And Management.
2. Solid Knowledge Of Devops Practices And Tools For Effective Ci/Cd Pipeline Management.
3. Familiarity With Itsm Frameworks And Monitoring Solutions To Ensure Service Quality.
4. Good Analytical And Problem-Solving Skills To Handle Complex Technical Challenges.
5. Basic Understanding Of Product Support Processes At L1, L2, And L3 Levels.

Other Requirements

1. Optional But Valuable: Certified Kubernetes Administrator (Cka)
2. Optional But Valuable: Itil Foundation Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.