Support Lead
United States
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Job Description
Support Lead
Chicago, Illinois

Job Summary

Support lab functions such as: Mobility Lab Portal, Tier 1 Triage/Troubleshooting, Reports, Change Management, Build Management, Preload sheet audit and creation, Health checks, Anomaly Detection.

 

Key Responsibilities

  • Maintain, troubleshoot and provide essential support for Nokia CFX-5000 communication suite (vCSCF, vStateDB, CMRepo) in AIC (AT&T Integrated Cloud) in the Warrenville lab environment.
  • Implement configuration updates resulting from GSAT audits on CFX-5000 in AIC.
  • Create and manage MOPs for delivery on CFX-5000 in AIC.
  • Maintain and update security tools on CFX-5000 in AIC.
  • Develop commands in order to perform system test (Test Management and Tracking System) on CFX-5000 in Cloudband.

Skill Requirements

Knowledge of Cloudband and Nokia's Cloud Native Communication Suite (CNCS).

 

Knowledge of Linux, Kubernetes and shell scripting.

Other Requirements

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Maximum Salary (US):  112000
Minimum Salary (US):  73000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.