Support Lead
India
Job Description
Support Lead
Bengaluru, Karnataka

Job Summary

Serve as a senior SAP business-system consultant who bridges business process ownership and technical delivery for AMS, minor enhancements and continuous improvement.
SAP functional support and consulting across OTC, MM/PP, Finance and cross-module integration; business process harmonisation; configuration analysis; stakeholder advisory.

Key Responsibilities

Analyse business-process issues, requirements and service requests and translate them into configuration, development or operational actions.

Support functional troubleshooting and configuration validation across relevant SAP modules, ensuring process continuity and data integrity.

Advise business users and domain leads on SAP standard functionality, accelerators, process workarounds and sustainable solution options.

Coordinate with developers and technical teams to ensure custom changes meet business requirements and do not introduce regression risk.

Support backlog grooming, requirements clarification, acceptance criteria, test scenarios and release readiness for minor enhancements.

Identify recurring incident themes and recommend process harmonisation, master-data controls, automation or training interventions.

Maintain process documentation, configuration notes, SOPs, knowledge articles and transition artefacts.

Work in the product-aligned model with Finance and Operations domain stakeholders, ensuring Run insights feed improvement roadmaps.

Contribute to compliance and audit activities where business processes intersect with access, posting, financial controls or regulatory reporting.

Skill Requirements

Mandatory skills

SAP functional consulting

Business process analysis

Configuration and integration awareness

Agile/Kanban ways of working

Incident/change lifecycle

Requirements and acceptance criteria

Stakeholder management

S/4HANA/ECC process knowledge

Documentation discipline

Optional / preferred skills

Multiple SAP module exposure

Testing tools such as Tricentis

Business-process automation

SAP accelerators

Analytics/reporting awareness

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.