Support Lead
Poland
Job Description
Support Lead
Bielawa, Dolnoslaskie
Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
JD for Connexys – Recruitment Platform ExpertiseFunctional knowledge of recruitment and hiring workflows, including vacancy creation, candidate screening, and hiring approvals.Experience working with Connexys for:Vacancy postingCV upload and candidate managementWorkflow and status trackingFamiliarity with user access management and role-based permissions.Ability to support end users (recruiters, HR users) and resolve functional issues.Experience with system integrations (e.g., HR systems, job boards) is a plus.
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
Skill Requirements
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Other Requirements
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Information at a Glance