Job Summary

·                  ITIL

·                  ServiceNow

·                  L2 Support Experience

·                  Lab Systems Knowledge (GxP)

·                  Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops,

·                  Windows Server environment

·                  Acronis Backup solution

·                  Windows troubleshooting

·                  Monitoring of Windows server / supported Windows Desktop patching

·                  Network experience.

 

Role Description:       ·                  Lab IT Administrator role whose primary responsibility will be to work with Lab COE  and local DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc., Role Functions (Functions include, but are not limited to, the following): ·                  As a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. ·                  Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. ·                  Execute routine system administration and maintenance activities as required. ·                  Ensure proper user management process is adhered to for all computerized systems ·                  Administer lab system access requests ·                  Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signat

Key Responsibilities

1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

Skill Requirements

null

Other Requirements

null