Support Lead
Malaysia
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Job Description
Support Lead
Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Summary

IT Production Support Team Lead
Work-proficient English level. Technical Service Desk or Level 1 Production Support, 24X7 shift model, good to have experience in supporting banking, payment & finance applications

Key Responsibilities

• Overseeing team member’s responsibility for incidents, service requests & proactive tasks and ensure each of them are properly managed within agreed OLAs • Shift accountability and ensure the high impact approvals are provided with proper risk assessment • Delivery of Start of Day, End of Day health proactive checks and communicate to management and stakeholders • Regular review of passed or partial incidents and make actionable improvement plans • Collaborate with other leads to review patterns on repeated incidents, gaps in internal process and SOP and efficiency opportunities • Oversee daily shift huddle and resolve / address potential detriments and set team members accountability for various actions

Skill Requirements

AS/400, MAINFRAME, SQL and Parsing Log

Other Requirements

null
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.