Support Lead
India
Job Description
Support Lead
Bengaluru, Karnataka

Job Summary

Provide senior functional AMS support for SAP Materials Management and Production Planning, ensuring stable procurement, inventory, planning and production execution processes.
Procure-to-Pay, inventory management, MRP, BOM, routing, production orders, order-to-stock, supply-chain execution, MM/PP integration with FI/CO, SD, EWM, TM, APO/SCM and logistics execution.

Key Responsibilities

Resolve MM/PP L2/L3 incidents and service requests related to purchasing, inventory, MRP, production planning, production orders, BOMs, routings and stock movements.

Analyse and correct process issues involving master data, purchase requisitions/orders, goods receipt/goods issue, invoicing dependencies and material availability.

Support production planning activities including MRP run issues, planning parameters, scheduling, capacity-related exceptions and order conversion support.

Troubleshoot cross-module integration issues with FI/CO, SD, warehouse/logistics execution, EWM, TM and APO/SCM where they affect procurement or production.

Perform configuration analysis and minor enhancements while following change-control, release and regression-testing processes.

Support priority incidents in material management and supply-chain areas, including workaround definition, RCA and preventive action tracking.

Maintain process documentation for procurement cycle execution, inventory management, stock movement, MRP simulation, BOM/routing maintenance and exception handling.

Work with business users to validate data quality, reduce recurring errors and improve user proficiency in high-volume sites.

Contribute to automation candidates such as purchase order checks, blocked invoices, material master validations and process health dashboards.

Support transition KT, shadowing and reverse shadowing for MM/PP processes and related integration touchpoints.

Skill Requirements

Mandatory skills

SAP MM

SAP PP

P2P and production planning

Inventory management

MRP

BOM and routing

Procurement and stock movement integration

FI/CO and SD integration awareness

L2/L3 AMS support

Optional / preferred skills

SAP EWM/TM

SAP APO/SCM

IDoc/interface troubleshooting

Automated process health dashboards

Manufacturing and quality process awareness

Other Requirements

Expected outcomes / KPIs

P1/P2 reduction in supply-chain areas

Ticket resolution SLA

Process exception reduction

Master-data issue prevention

Regression quality for MM/PP changes

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.