Job Summary
· ITIL
· ServiceNow
· L2 Support Experience
· Lab Systems Knowledge (GxP)
· Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops,
· Windows Server environment
· Acronis Backup solution
· Windows troubleshooting
· Monitoring of Windows server / supported Windows Desktop patching
· Network experience.
Role Description: · Lab IT Administrator role whose primary responsibility will be to work with Lab COE and local DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc., Role Functions (Functions include, but are not limited to, the following): · As a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. · Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. · Execute routine system administration and maintenance activities as required. · Ensure proper user management process is adhered to for all computerized systems · Administer lab system access requests · Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signat
Key Responsibilities
· ITIL
· ServiceNow
· L2 Support Experience
· Lab Systems Knowledge (GxP)
· Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops,
· Windows Server environment
· Acronis Backup solution
· Windows troubleshooting
· Monitoring of Windows server / supported Windows Desktop patching
· Network experience.
Role Description: · Lab IT Administrator role whose primary responsibility will be to work with Lab COE and local DMO team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc., Role Functions (Functions include, but are not limited to, the following): · As a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. · Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. · Execute routine system administration and maintenance activities as required. · Ensure proper user management process is adhered to for all computerized systems · Administer lab system access requests · Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signat