Support Lead
India
Job Description
Support Lead
Chengallpattu, Tamil Nadu

Job Summary

 

Strong hands-on experience with SnapLogic Integration Platform.

Hands-on expertise in Fivetran for data ingestion and integration.

Strong experience with Snowflake.

Expertise in ETL/ELT, data integration, and pipeline development.

Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.

Knowledge of data warehousing and dimensional modeling.

Experience with REST APIs, JSON, XML, and web services.

Experience with AWS, Azure, or GCP.

Strong debugging, troubleshooting, and performance optimization skills.

Prior experience leading and managing a technical team.

 

 

Snaplogic Support Engineer

 

Job Description

This is a remote position. Job Summary

We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.

The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.

 

Key Responsibilities

Provide L2/L3 support for SnapLogic integrations and data pipelines.

Monitor integration jobs, scheduled tasks, and production interfaces.

Investigate and resolve integration failures, data issues, and performance bottlenecks.

Perform root cause analysis (RCA) and implement corrective actions.

Support API integrations, REST/SOA services, and file-based interfaces.

Troubleshoot data transformation, mapping, and routing issues.

Work closely with business users, application teams, and external vendors to resolve incidents.

Support deployment activities and post-release validations.

Monitor error queues, logs, and alerts to ensure integration stability.

Create and maintain support documentation, knowledge articles, and operational runbooks.

Participate in on-call support and production issue management.

 

Required Skills

3+ years of experience in Application Support or Integration Support.

Hands-on experience with SnapLogic pipelines and workflows.

Good understanding of ETL, data integration, and API concepts.

Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.

Strong SQL skills for data validation and troubleshooting.

Experience with incident management and ticketing tools such as ServiceNow or Jira.

Good understanding of integration monitoring and error handling.

Strong analytical and problem-solving skills.

 

Preferred Skills

Experience with ERP, CRM, WMS, or Supply Chain applications.

Exposure to cloud platforms such as AWS or Azure.

Knowledge of API Management and middleware platforms.

Experience with scheduling, automation, and batch processing.

Familiarity with warehouse and logistics business processes.

 

Key Responsibilities

 

Strong hands-on experience with SnapLogic Integration Platform.

Hands-on expertise in Fivetran for data ingestion and integration.

Strong experience with Snowflake.

Expertise in ETL/ELT, data integration, and pipeline development.

Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.

Knowledge of data warehousing and dimensional modeling.

Experience with REST APIs, JSON, XML, and web services.

Experience with AWS, Azure, or GCP.

Strong debugging, troubleshooting, and performance optimization skills.

Prior experience leading and managing a technical team.

 

 

Snaplogic Support Engineer

 

Job Description

This is a remote position. Job Summary

We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.

The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.

 

Key Responsibilities

Provide L2/L3 support for SnapLogic integrations and data pipelines.

Monitor integration jobs, scheduled tasks, and production interfaces.

Investigate and resolve integration failures, data issues, and performance bottlenecks.

Perform root cause analysis (RCA) and implement corrective actions.

Support API integrations, REST/SOA services, and file-based interfaces.

Troubleshoot data transformation, mapping, and routing issues.

Work closely with business users, application teams, and external vendors to resolve incidents.

Support deployment activities and post-release validations.

Monitor error queues, logs, and alerts to ensure integration stability.

Create and maintain support documentation, knowledge articles, and operational runbooks.

Participate in on-call support and production issue management.

 

Required Skills

3+ years of experience in Application Support or Integration Support.

Hands-on experience with SnapLogic pipelines and workflows.

Good understanding of ETL, data integration, and API concepts.

Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.

Strong SQL skills for data validation and troubleshooting.

Experience with incident management and ticketing tools such as ServiceNow or Jira.

Good understanding of integration monitoring and error handling.

Strong analytical and problem-solving skills.

 

Preferred Skills

Experience with ERP, CRM, WMS, or Supply Chain applications.

Exposure to cloud platforms such as AWS or Azure.

Knowledge of API Management and middleware platforms.

Experience with scheduling, automation, and batch processing.

Familiarity with warehouse and logistics business processes.

 

Skill Requirements

 

Strong hands-on experience with SnapLogic Integration Platform.

Hands-on expertise in Fivetran for data ingestion and integration.

Strong experience with Snowflake.

Expertise in ETL/ELT, data integration, and pipeline development.

Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.

Knowledge of data warehousing and dimensional modeling.

Experience with REST APIs, JSON, XML, and web services.

Experience with AWS, Azure, or GCP.

Strong debugging, troubleshooting, and performance optimization skills.

Prior experience leading and managing a technical team.

 

 

Snaplogic Support Engineer

 

Job Description

This is a remote position. Job Summary

We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.

The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.

 

Key Responsibilities

Provide L2/L3 support for SnapLogic integrations and data pipelines.

Monitor integration jobs, scheduled tasks, and production interfaces.

Investigate and resolve integration failures, data issues, and performance bottlenecks.

Perform root cause analysis (RCA) and implement corrective actions.

Support API integrations, REST/SOA services, and file-based interfaces.

Troubleshoot data transformation, mapping, and routing issues.

Work closely with business users, application teams, and external vendors to resolve incidents.

Support deployment activities and post-release validations.

Monitor error queues, logs, and alerts to ensure integration stability.

Create and maintain support documentation, knowledge articles, and operational runbooks.

Participate in on-call support and production issue management.

 

Required Skills

3+ years of experience in Application Support or Integration Support.

Hands-on experience with SnapLogic pipelines and workflows.

Good understanding of ETL, data integration, and API concepts.

Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.

Strong SQL skills for data validation and troubleshooting.

Experience with incident management and ticketing tools such as ServiceNow or Jira.

Good understanding of integration monitoring and error handling.

Strong analytical and problem-solving skills.

 

Preferred Skills

Experience with ERP, CRM, WMS, or Supply Chain applications.

Exposure to cloud platforms such as AWS or Azure.

Knowledge of API Management and middleware platforms.

Experience with scheduling, automation, and batch processing.

Familiarity with warehouse and logistics business processes.

 

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.