Support Lead
India
Job Description
Support Lead
Chennai, Tamil Nadu
Job Summary
The Veeva Quality Support Engineer is responsible for providing L2/L3 application support for Veeva Vault Quality applications (QMS, QualityDocs, Training, Station Manager, etc.), ensuring system stability, regulatory compliance, and operational excellence. The role involves incident management, service request fulfillment, user support, configuration maintenance, troubleshooting, vendor coordination, and continuous improvement of quality processes and platforms.
Key Responsibilities
Provide L1/L2 support for Veeva Vault Quality applications.Manage incidents, service requests, problems, and change requests.Troubleshoot application, workflow, security, and configuration issues.Ensure platform availability and adherence to SLA commitments.Coordinate with Veeva Support and business stakeholders for issue resolution.
Skill Requirements
Hands-on experience with Veeva Vault Quality applications (QMS, QualityDocs, Training).Good understanding of Quality Management processes in the pharmaceutical/life sciences industry.Knowledge of document control, CAPA, Change Control, Deviations, Complaints, and Audit Management.Experience with incident management and application support.Understanding of GxP regulations and validation requirements.Strong troubleshooting and analytical skills.Excellent stakeholder communication skills
Other Requirements
Information at a Glance