Support Manager
Guatemala
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Job Description
Support Manager
Guatemala, Guatemala

Job Summary

To lead and manage the support team, ensuring high-quality service delivery, process adherence, and continuous improvement while driving strategic initiatives and fostering a collaborative and motivated team environment.

Key Responsibilities

1. Lead And Manage The Support Team To Ensure High-Quality Service Delivery And Adherence To Processes.
2. Develop And Implement Strategic Plans To Align Support Operations With Business Goals.
3. Collaborate With Other Departments To Resolve Complex Technical Issues And Improve Support Processes.
4. Implement And Maintain Standard Operating Procedures For Support Operations.
5. Conduct Regular Performance Reviews And Provide Feedback To Team Members To Promote Professional Growth.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.