Support Manager
United States
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Job Description
Support Manager
Santa Clara,California

Job Summary

To lead and manage the support team, ensuring high-quality service delivery, process adherence, and continuous improvement while driving strategic initiatives and fostering a collaborative and motivated team environment.

Key Responsibilities

1. Lead And Manage The Support Team To Ensure High-Quality Service Delivery And Adherence To Processes.
2. Develop And Implement Strategic Plans To Align Support Operations With Business Goals.
3. Collaborate With Other Departments To Resolve Complex Technical Issues And Improve Support Processes.
4. Implement And Maintain Standard Operating Procedures For Support Operations.
5. Conduct Regular Performance Reviews And Provide Feedback To Team Members To Promote Professional Growth.

Skill Requirements

Other Requirements
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.