Analyst - Billing/Invoicing Lead to cash
Philippines
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Job Description
Analyst - Billing/Invoicing Lead to cash
Others, Metro Manila

Job Summary

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Key Responsibilities

RTA (Real-Time Analyst) / Queue Manager oversees the live operational flow of contact center channels to ensure service level agreements (SLAs) and customer response times are consistently met. Functioning as the traffic controller for real-time operations, they monitor incoming call/ticket volumes, manage agent adherence to schedules, and make immediate staffing adjustments to balance workload spikes. By analyzing volume trends on the fly and partnering with team leads, they mitigate wait times and ensure maximum workforce efficiency throughout the shift.​

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.