Job Summary

 Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, a

Key Responsibilities

 Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, a

Skill Requirements

1. Understanding of the IT environment and readiness to learn new processes and technologies
2. Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
3. ITIL knowledge and certification would be an asset
4. Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.

Other Requirements

1. 1 year of previous IT experience (Customer Service & Technical Support