Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

Respond to customer inquiries through phone, email, and chat in a timely and professional manner
Provide product information and order-status updates
Address general customer queries 
Accurately document customer interactions and transactions
Highlight recurring customer issues for service improvement

Skill Requirements

Good verbal and written communication; 
active listening and customer empathy; 
Basic customer-service orientation; 
Ability to multitask, prioritize, and manage time;
Ability to build customer rapport; 
Basic computer and data-entry skills.

Other Requirements