Job Summary

The Recruiting Specialist is responsible for a wide variety of HR and Talent Acquisition functions, ranging from routine to moderately complex. This role collaborates with Fairview leaders to develop and implement plans for the recruitment, screening, selection, and placement of positions throughout their assigned areas. This includes process improvement projects, predictive and repetitive hiring tactics, and other initiatives to support Talent Acquisition.

 

The Recruitment Specialist manages the full lifecycle of recruitment including sourcing/marketing of positions, screening and evaluating applicants, coordinating and assisting with the selecting process with hiring managers, preparing and administering salary quotes/offers, and ensuring the successful completion and start of the on-boarding process.

 

Responsibilities:

• Leads recruitment activities for staff and entry-level jobs (e.g. environmental services (such as housekeeping), schedulers)
• Conduct intake meetings with hiring managers to identify expectations, clarify processes, and provide updates.
• Serves as subject matter expert on recruitment trends, tools, and processes.
• Provides evaluation and accountability for hiring metrics and outcomes.
• Screen resumes, intake calls.
• Proactively communicates with stakeholders and site leadership to impact decision making and facilitate change.
• Answers applicant and manager questions and provides ongoing support and education.
• Conducts tactical recruitment activities: sourcing, job fairs, virtual screening interviews.
• Develops and work with hiring manager on job offer details, including internal equity review.
• Ensures accurate and complete employment documentation.
• Delivers and negotiates job offers or rejections to candidates.

Key Responsibilities

1. Conduct Thorough Analysis To Identify Existing Issues Within Business Operations, Utilizing Contact Center Operations Knowledge To Enhance Overall Efficiency.
2. Optimize Workflows By Developing And Implementing Solutions Tailored To Project Needs, Ensuring Alignment With Customer Service Objectives.
3. Generate Detailed Reports And Comprehensive Analyses Using Analytical Tools To Inform Decision-Making And Drive Process Improvements Within The Assigned Project.
4. Collaborate Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements, Maximizing Project Outcomes And Customer Satisfaction.
5. Utilize Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics, Suggesting Strategic Initiatives For Ongoing Optimization In Contact Center Operations.

Skill Requirements

1. Proficient Understanding Of Contact Center Operations And Customer Service Processes.
2. Strong Analytical Skills, With The Ability To Interpret Data And Generate Actionable Insights.
3. Excellent Written And Verbal Communication Skills For Effective Collaboration And Reporting.
4. Familiarity With Process Mapping And Documentation Techniques.
5. Outcome-Oriented Mindset, Focused On Driving Improvements And Meeting Project Goals.

Other Requirements

1. Certification In Customer Service Or Contact Center Management Is Optional But Valuable