Team Lead - Customer Care
India
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Job Description
Team Lead - Customer Care
Hyderabad, Telangana

Job Summary

  • 4–8 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
  • Strong hands-on experience with SAP and billing/ERP systems
  • Utility domain expertise will be an added advantage

EDUCATION

  • Bachelor’s degree B. Com/M. Com/MBA (Finance only)

Key Responsibilities

  • Process daily billing activities, resolve billing issues and customer queries
  • Review, approve, and ensure accuracy, completeness, and compliance of billing documents.
  • Ensure seamless and timely invoice submission in line with customer-specific requirements
  • Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
  • Coach team members on complex billing issues and other process related requirements
  • Act as the subject matter expert in resolving all process queries for the team

Skill Requirements

  • Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
  • Strong customer-centric approach with focus on service excellence.
  • Ability to quickly adapt to new processes and systems
  • Excellent multitasking, prioritization, and problem-solving skills.
  • Strong organizational, time management, and stakeholder management abilities.
  • Effective communication skills with the ability to collaborate across teams and influence outcomes.

Other Requirements

1. Optional Certifications In Customer Service Excellence Or Leadership Development Are Valuable For This Role
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.