Job Summary

Job Description – L3 Dynatrace Engineer rnRole Summary rnThe L3 Dynatrace Engineer will be responsible for the advanced implementation, configuration, troubleshooting, optimization, and operational support of the Dynatrace observability platform. The engineer will work based on the architecture and governance defined by the Dynatrace Architect and ensure successful deployment, integration, monitoring enablement, and ongoing platform stability across production and non-production environments. rnKey Responsibilities rn• Deploy, configure, administer, and support Dynatrace SaaS environments across production and non-production landscapes. rn• Install, configure, upgrade, and troubleshoot OneAgents, ActiveGates, extensions, and monitoring components. rn• Implement Dynatrace configurations based on approved architecture, standards, and security guidelines. rn• Support onboarding of infrastructure, applications, cloud, Kubernetes, SAP, database, network, and middleware monitoring. rn• Manage Dynatrace platform health, availability, scalability, performance, and operational stability. rnActiveGate and OneAgent Management rn• Configure and maintain ActiveGates for routing, extensions, synthetic monitoring, cloud integrations, and secure communication. rn• Troubleshoot OneAgent installation, communication, version compatibility, and telemetry collection issues. rn• Validate OneAgent-to-ActiveGate and ActiveGate-to-Dynatrace connectivity. rn• Support high availability, resiliency, and load distribution for ActiveGate deployments. rn• Perform controlled rollout, upgrade, and rollback of agents and gateways. rnMonitoring Configuration and Enablement rn• Configure infrastructure, application, cloud, Kubernetes, SAP, database, and service monitoring. rn• Create and manage management zones, host groups, tags, alerting profiles, dashboards, ownership rules, and maintenance windows. rn• Enable log monitoring, metric collection, distributed tracing, service flow, Smartscape topology, and problem detection. rn• Configure custom metrics, Dynatrace extensions, APIs, and integrations as per project requirements. rn• Ensure monitoring coverage aligns with agreed service scope and operational standards. rnAdvanced Troubleshooting and RCA Support rn• Provide L3 support for complex monitoring, observability, integration, and platform issues. rn• Troubleshoot missing data, incorrect topology, log ingestion failures, alert noise, agent communication failures, and extension errors. rn• Analyze Dynatrace problems, events, Davis AI insights, traces, logs, and metrics to support root cause analysis. rn• Work with application, infrastructure, cloud, SAP, database, and network teams to identify performance bottlenecks. rn• Drive technical resolution for escalated incidents and major problems. rnSecurity, RBAC, and Access Management rn• Implement Dynatrace RBAC, user groups, permissions, management zones, and access policies. rn• Support integration with Azure AD / Entra ID, SSO, MFA, BeyondTrust, Saviynt, and enterprise IAM tools. rn• Manage API tokens, service accounts, credential vault usage, and secure access procedures. rn• Ensure privileged access and production operations follow enterprise security guidelines. rn• Support periodic access reviews and compliance evidence collection. rnData Compliance and Governance Implementation rn• Configure data masking, log filtering, sensitive data exclusion, privacy controls, and telemetry governance rules. rn• Implement retention, ingestion control, and telemetry filtering requirements. rn• Validate that PII, financial, customer, and restricted operational data are not exposed

Key Responsibilities

1. Implement And Enhance Monitoring Systems Using Integrated Command Center Monitoring And Event Monitoring Tools To Improve Operational Reporting And Streamline Information Flow.
2. Collaborate With Clients To Comprehend Their Requirements And Ensure That The Support Team Consistently Meets Or Exceeds Client Expectations In Service Delivery.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Driving Team Accountability In Achieving Operational Excellence.
4. Drive Innovation In Process Development By Leveraging Insights From Technical Operations Center And It Support Monitoring To Enhance Overall Organizational Effectiveness.
5. Provide Tailored Solutions That Align With Customer Needs And Operational Capabilities, Optimizing The Use Of Network Operations Center And Batch Monitoring Tools To Achieve Desired Business Outcomes.

Skill Requirements

1. Strong Understanding Of Monitoring And Event Monitoring Tools And Technologies.
2. Proficiency In Integrated Command Center Monitoring And Technical Operations Center Processes.
3. Excellent Problem-Solving Skills With A Focus On Client Satisfaction And Sla Management.
4. Proven Leadership Abilities With Experience In Team Mentoring And Project Management.
5. Familiarity With Operational Processes And Continuous Improvement Methodologies.

Other Requirements

1. Optional But Valuable Certifications: Itil Foundation, Six Sigma Green Belt, Or Relevant Monitoring And Event Management Certifications