Team Lead-Voice
Guatemala
Job Description
Team Lead-Voice
Others, Guatemala
Job Summary
To ensure delivery of specific assigned SLAs like CSAT through his/ her team , Process Adherence , Compliance , Team Attrition , Training Development & Initiatives , People Magician ,
Key Responsibilities
1. To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates And Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.
2. Ensure Retention Of Team Members Is Within The Agreed Norms
3. Improving Skill Level Through Self Development
4. The Individual Should Effectively Manage, Motivate, Engage, And Inspire People To Reach The Next Level Of Achievement.
5. To Consistently Meet Or Exceed All Agreed Execution Parameters As Defined For The Process.
2. Ensure Retention Of Team Members Is Within The Agreed Norms
3. Improving Skill Level Through Self Development
4. The Individual Should Effectively Manage, Motivate, Engage, And Inspire People To Reach The Next Level Of Achievement.
5. To Consistently Meet Or Exceed All Agreed Execution Parameters As Defined For The Process.
Skill Requirements
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Other Requirements
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Information at a Glance