Team Lead-Voice
Brazil
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Job Description
Team Lead-Voice
Sao Paulo, São Paulo

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

• Manage the team performance and career development of the team 
• Own and create performance improvement plans 
• Act as escalation point and take immediate action during call spikes to ensure proper coverage
• Ensures initial and ongoing training are complete and updated with latest content
• Performance management of all representatives

Skill Requirements

• Customer service/customer operations experience
• Proven ability to build, manage and foster a team oriented environment
• Excellent written and spoken communication skills

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.