Team Lead-Voice
India
Apply now
Job Description
Team Lead-Voice
Noida, Uttar Pradesh

Job Summary

QA Position Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness 

Key Responsibilities

• QC of voice and non-voice transactions
• Deliver 1 on 1 feedback
• Create action plans in consultation with operations
• Analyze & identify processes which deviate from approved workflows & participate in updating or documenting them
• Participate in calibrations with the Ops team, present analysis, document changes & report out to the Client

Skill Requirements

• Excellent communication and written skills 
• Excellent time management skills and the ability to prioritize work accordingly
• Ability to effectively interact and collaborate across functions and levels

Other Requirements
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.