Job Summary

Language is English for Trainer position.Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness 

Key Responsibilities

• Create content for trainings 
• Facilitate new hire training, TNI analysis, coaching, conducting performance evaluation of trainees
• Create and deliver refresher trainings
• Create and update Knowledge base (KB)

Skill Requirements

• Good Communication and Written Skills 
• Preferably have previous experience in Trainer roles
• Excellent time management skills and the ability to prioritize work accordingly
• Ability to adapt to a fast-paced environment and changing criteria/workflows

Other Requirements