Job Summary

Ensure delivery of specific assigned objectives through their team, maintain process adherence and compliance, conduct calibration sessions, manage team attrition, act as a people magician, and oversee training development & initiatives.

Key Responsibilities

1. To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates, Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.
2. Ensure Retention Of Team Members Is Within The Agreed Norms
3. Improving Skill Level Through Self Development
4. The Individual Should Be Able To Manage, Motivate, Engage And Enthuse People To Take Them To The Next Level Of Achievement.
5. To Be Responsible For Meeting Slas/Deliverables
6. To Participate In The Calibration Audits And Report Feedback

Skill Requirements

•    Microsoft Office (Excel and PPT Preferred)
•    High proficiency in communication (Written and spoken)
•    Focuses on delivering a positive customer experience 
•    Proven leadership experience. Should be a team player.
•    Ability to develop, lead and motivate a team.
•    Ability to identify process improvement ideas for implementation
•    Ability to provide and support a vision and direction.
•    Proficiency to assemble, organize and sequence work.

Other Requirements

•    Bachelor’s degree in any stream and progressive work experience in Healthcare RCM
•    Minimum 1-2 year of experience in current role
•    4-6 years of overall experience

International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls