Job Summary

Job Description for Collection Analyst  

Skills required - Collections, Accounts Receivables, MS Office, Collections, Negotiations, Persuasion, Analysis,  Time Management, Good verbal and written Communications,  

Roles and Responsibility - 

• Identify delinquent accounts, took appropriate action, and record pertinent notes in system. 

• Communicate with sales team and client regarding account status, orders, payments & build customer relationship. 

• Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions. 

• Identified high risk /delinquent accounts and initiated collection action. Action included placing orders on hold and contacting customer for payment via email and escalating it to customer in case no response received. 

• Document customer contact and action taken in accounts receivable system and physical file as needed. 

• Make recommendations on accounts receivable reserve for accounts within assigned portfolio. 

• Provided input and details related to action taken incase account is sent to collection agency or a third-party. 

• Notified sales for all delinquent accounts and any actions being taken. 

• Develop customer relationships and understood how the customer fits into company strategy. 
• Analysing open payments and credits before they age on account

System Knowledge – SAP, Customer portals. 

• Candidate should be Ok for any shifts and RTO.

Key Responsibilities

Skill Requirements

Other Requirements