Team Lead
United States
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Job Description
Team Lead
San Diego, California

Job Summary

Data Collection & Ops Leadership 

Team Lead - Data Collection Operations

4-6 Years (Day shift; field flexibility)

 

Key Responsibilities

1. Daily Operations Planning: Plan daily study schedule and staffing, Assign operators to sessions, Ensure equipment and environment readiness
2. Team Supervision: Conduct huddles and shift handovers, Monitor attendance and productivity, Coach operators on process adherence
3. SLA & KPI Management: Track session completion, quality and rework metrics, Review operational dashboards, Drive performance improvements
4. Issue & Escalation Handling: Act as first-level escalation point, Coordinate with mission control and technical leads, Track issue closure
5. Reporting & Governance: Prepare daily/weekly operational reports, Maintain action, risk and incident logs, Support client updates
6. Compliance & Quality: Ensure protocol compliance, Support audits and corrective actions, Reinforce privacy and security requirements

Skill Requirements

• Experience in managing field operations, supervising teams, resource planning, KPI management, issue resolution, and client reporting.
• Strong leadership, communication, workforce planning, and operational governance skills with the ability to drive productivity and SLA compliance

Other Requirements

Graduate
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.