Job Summary
Excellent English language communication and written skills.
• Bachelor's degree in engineering with 7 to 10 years of technical writing experience.
• Rich knowledge in Document Development Life Cycle (DDLC), structured authoring, content reuse, and single-sourcing.
• Experience in the following content authoring, publishing, and governance tools: DITA-XML, OxygenXML Editor, Adobe FrameMaker, MS Office, CCMS (Ixiasoft), Fluid Topics (Content Delivery Platform), SnagIt, Acrobat Pro, and ServiceNow helpdesk.
• Flexibility to adjust in work times to work with remote and local teams.
• Ability to collaborate with stakeholders across different geographies, able to conduct online meetings in different time zones and collaborate comfortably with members of team from diverse cultures.
• Ability to track tasks, actions and provide regular updates.
• Ability to create and maintain tasks and documentation trackers
Key Responsibilities
- Develop and update technical documentation for end users and service engineers - User's Manual, installation guide, release notes, Upgrade Procedure, Service Procedures, Site Prep, and Safety Manuals.
- Conduct SME interviews with various users and technical/engineering/product staff to gather data for overly complex documentation for software applications.
- Interface with functional organizations to develop content for the procedures.
- Create, develop, and edit operational, instructional, or maintenance procedures for the software applications.
- Follow documentation best practices, formats, and templates, and publish output that conforms to the company documentation and quality assurance standards.
- Support testing and validation of new procedures and methods.
- Involve stakeholders from various departments and assess the need to update documentation.
- Monitor content quality errors, editorial suggestions, technical changes requested and implement the changes independently.