Technical Architect
India
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Job Description
Technical Architect
Noida, Uttar Pradesh

Job Summary

Job Summary:
We are seeking a skilled and motivated ServiceNow Customer Service Managerment(CSM) Technical Consultant to join our growing ServiceNow practice. The ideal candidate will have 3–5 years of hands-on experience in implementing and customizing ServiceNow CSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.

Key Responsibilities:
• Implement and configure the ServiceNow Customer Service Managerment(CSM) module according to business requirements
• Collaborate with business analysts and clients to translate business requirements into technical solutions
• Develop custom applications and enhancements using JavaScript, Flow Designer, and ServiceNow Studio
• Integrate CSM with other ServiceNow modules (like ITSM, CSM) and third-party systems
• Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs
• Participate in technical design reviews, solution demos, and agile sprint planning
• Perform unit testing and support UAT for all new development and enhancements
• Troubleshoot and resolve technical issues within the CSM application
• Follow coding best practices and maintain documentation for all configurations and customizations
• Stay up-to-date with the latest CSM features and ServiceNow releases

Required Skills & Qualifications:
• Minimum 3 – 5 years of hands-on experience with ServiceNow platform, especially in CSM implementation
• Strong understanding of ServiceNow architecture, scripting (JavaScript), and platform configuration
• Experience with REST/SOAP integraRtions and external data sources
• Good knowledge of CMDB, SLAs, and ServiceNow reporting & dashboards
• Exposure to Agile/Scrum methodologies
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills

Preferred Certifications:
• CSA – Certified System Administrator (mandatory or in-progress preferred)
• CAD – Certified Application Developer (added advantage)
• Implementation certification is a must on  CSM

 

Key Responsibilities

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Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.