Technical Architect
India
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Job Description
Technical Architect
Noida, Uttar Pradesh

Job Summary

Job Description: ServiceNow Portal Developer
Position Summary
We are seeking a skilled ServiceNow Portal Developer to design, build, and enhance user-friendly, responsive Service Portal solutions on the ServiceNow platform. The ideal candidate will have strong experience in Service Portal, AngularJS, Bootstrap, CSS, and ServiceNow development. This role requires close collaboration with business stakeholders, architects, and platform teams to deliver intuitive and efficient digital experiences.
Key Responsibilities
Design, develop, and customize ServiceNow Service Portal components, widgets, and pages.
Implement UI/UX best practices to create engaging, accessible, and mobile-friendly experiences.
Configure and extend Out-of-the-Box Service Portal features to meet business requirements.
Work on custom widgets using AngularJS, HTML5, CSS3, JavaScript, and Bootstrap.
Integrate portals with ServiceNow applications such as ITSM, CSM, HRSD, or custom apps.
Optimize portal performance and ensure cross-browser/device compatibility.
Collaborate with architects and business analysts to transform functional requirements into technical solutions.
Maintain and update catalog items, forms, and workflows used in Service Portal.
Ensure adherence to ServiceNow coding standards, best practices, and governance.
Troubleshoot, debug, and resolve Service Portal and widget issues.
Required Skills & Experience
3–6 years of hands-on experience with ServiceNow development.
Minimum 2+ years of experience in Service Portal development.
Strong expertise in AngularJS, Bootstrap, JavaScript, HTML5, and CSS3.
Experience with custom widget development in ServiceNow.
Familiarity with ServiceNow APIs, GlideRecord, GlideAjax, and server/client scripting.
Understanding of ServiceNow ITSM processes and portal use cases.
Experience with UI Policies, UI Actions, and Client Scripts.
Ability to design responsive, user-centric interfaces with a strong eye for detail.
Good understanding of ServiceNow platform architecture and integrations.
Preferred Qualifications
ServiceNow CSA (Certified System Administrator) certification.
ServiceNow CAD (Application Developer) or Portal-specific certifications are a plus.
Experience working with CSM, HRSD, or ITBM portals.
Knowledge of UX/UI frameworks and accessibility standards.
Exposure to Agile/Scrum methodologies.
Soft Skills
Strong communication and collaboration skills.
Ability to work independently and in a team environment.
Analytical thinking and problem-solving mindset.
Passion for innovation and improving user experiences.

Key Responsibilities

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Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.