Job Summary
A strategic technical leader who owns enterprise AI transformation initiatives using Moveworks and ServiceNow EmployeeWorks. The role defines architecture, governance, security, integration and scalable operating models while guiding executive stakeholders and delivery teams.
Key Responsibilities
- Lead end-to-end Moveworks and employee experience transformation programs.
- Define enterprise AI, conversational experience and integration architecture.
- Establish governance, security, compliance and scalability frameworks.
- Design multi-platform integrations across ServiceNow, SAP, Workday, Microsoft 365, Entra ID, Okta, Jira and Coupa.
- Drive the Agentic AI roadmap, automation strategy and reusable solution patterns.
- Lead architecture reviews, executive workshops and technical decision forums.
- Build accelerators, reference architectures and delivery frameworks.
- Lead continuous service improvement and value-realization programs.
- Define and monitor deflection, CSAT, FCR, AHT and XLA success measures.
- Support pre-sales, solutioning and large-scale transformation pursuits.
Skill Requirements
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• Enterprise and solution architecture |
• ServiceNow ITSM, HRSD and CSM |
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• Moveworks platform architecture |
• Azure or AWS cloud architecture |
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• Advanced Agent Studio development |
• Identity, security and access management |
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• AI governance and guardrails |
• Enterprise API management |
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• RAG and LLM orchestration |
• Data, analytics and observability |
Other Requirements
ServiceNow CSA and CAD | CTA, CMA or ArchX credentials | CIS-HRSD and/or CIS-ITSM | Moveworks advanced certification | Microsoft Azure AI Engineer Associate (AI-102)
Practice and capability building. | Technical assurance and solution ownership. | Pre-sales advisory and executive engagement. | Innovation leadership and Agentic AI strategy. | Mentoring architects, consultants and developers.